Ensemble Process Management System was designed that companies can pass from functional-oriented management approach to process-oriented management approach. System process and performance management can be used by all user that from senior managers to every level workers for the aim of ınformation and training sharing.

Ensemble Process Management System provides required infrastructures for modeling of available process, documenting visually, determine of process performance indicator and managing them.Execution was developed all object-oriented at the Microsoft. NET platform and has English and Turkish Language Support. Aplication has support feature for approximation of Re-engineering, ISO Certification(ISO 9001:2000etc),Total Quality Management(TQM),EFQM Perfection Model,COBIT,ITIL,CMMI,Simple Production and six-sigma.

Ensemble Process Management System consist of Process Modeling, Indicator Maneger and Process Manager Modules.


Process Modeling

This module works at the user computer that visually modeling of processes. Aplication contains a visually drawing and description interface that their usage are easy.Helping with this interface visually process models can be prepared as multi-level relationship between each other and clearly visible interactions.Process models can contain process owners,individual responsible, sources, documents, process performance indicators,information system sources, other related process and departments like these every type of information that descriped the process(process standarts) and reference informations. These informations that can be named as database of process ınformation ,can be questioned and reported .So processes, disconnection and deficiency between process data can be realized and completed.These informations are analysed with perspective of human resources, because of changeover of process management approach, work description and departmant responsibility are rewieved and in this line work description can be overhauled.

Indicator Manager

Process performance ındicator are descripted and run in this module.After the periods with general parameter about performance indicator and descripted the analyse measure in this module, how informations are entered which belongs to every each of performance indicator, resbonsibles,and graphic features are descripted. These can be put in order as entry by hand, with a formul helping, calculating from other indicator and receiving from the other database.

In every three cases, when it is neccessary ,for determine of exeptional situations and direction of the required proceeding there is script support in the system.System can received data by connecting with OLE and ODBC to database.Data can be received periodically as descripting works from particularly Access, MS SQL Server, Oracle database , every relational and OLAP database or scheduled from storehouse.

Performance indicators that they descripted in indicator manager are cataogarized under the group that user can descript and change easily and run easily, in the process maps it can be descripted as reference for related process.


Performance Management
This is an internet based process management section and it was made up with process modelling and provides sharing of the process maps in web and current situations of the process performance indicators.Process maps with process manager can be used with the aim of plant orientation at the tarining and tasks changes. Process manager can use as interface to start of web based aplications where process activities occure, if it is related.

Users can reach every ınformation and document on the process manager, if they want, they can start workflows but with the condition that it must be web based or reach described corporational aplications.Process manager can rewiev situations of the performance indicators about their own process as graphically and periodically.

System controls the stated warning and alarms of the process performance indicator, as the purpose, provides to see competitors or performance level of the sector and process performance level comparative, reminds data entry responsibility and can warn process or indicator responsibles with e-mail when it is required.



Features

• Aplication was developed all object oriented with Microsoft.NET technology.
• It has an interface that its usage and learning are very easy.
• Processes are modelled graphically as requested level.
• Every documents, input,output,responsibles,resource etc. about process.
• Prepared process diagrams and related sources and features can be present tu users in the web.
• System has a safety file format.In this meaning the process database file gives answers for every questioning.So work descriptions and department responsibilities can be rewieved as process and process sources.
• processes level integrated modells can be consists to help improved and cured and can be showed with processes modells that they were prepared in the other files .
• Targets can be realted each other, this reletion can be defined with formuls.
• Alarm and warning limits of the targets can be definet, if the definet limites are crossed the line , warnings and alarms can be reported to the authorities.
• Warning and alarm steps of the process performance indicators (metric) and factual realization assets can be entered manual and they can be received from related database or OLAP sorces or can be calculated with defined formuls .

Ensemble Process Management System General Feature

• Information safety
• Friendly interface
• Fast and visual draw support
• Interrogable process database
• Process maturity level analyse
• Related with organizational structure
• Related with documantation systems
• Related with workflow systems
• Sharing dynamic documantation
• Saving process performance data
• Follow graphical of the process performance
• Management of the actions about processes
• Access and report as authority
• Facility integration with other corporational systems

Benefits

• Understanding the interaction of processes with each other,
• Clarifying the relationship between processes and organization,
• Determination of the systemic problems within the flow of process,
• Determination of the value-added activities,
• Determination of the required restructuring processes,
• Increasing the number of events and improve customer satisfaction,
• Monitoring and improving the performance of the process,
• Monitoring problems and action,
• A single and consistent interface for daily activities,
• Quick and easy training infrastructure.

Ensemble Corporate Score Card Solution is an application that provides organization of the strategies determined in accordance with the vision of the company to be converted into the joint contribution of all the units and shared goals. With this aim, relationships between each of these corporate goals can therefore be defined, initiatives (projects) required to achieve the objectives and work related to these projects can be planned and assigned to those concerned.

To what extent objectives have been achieved can be followed in the system and the necessary measures can be planned. Application has a flexible and parametric infrastructure that can be adapted to the different needs and structures of the organizations. By focusing not on inputs but on targeted results, it ensures strategies to be regularly reviewed and enables them to be adapted to the changing conditions.

It provides a disciplined and systematic planning for strategic infrastructure. It forms a basis on monitoring, auditing and assessing of how and to what extent the results of performance are held. In this way, all levels of relevant personnel contribution and participation can be ensured starting from the top-level officials to the corporate planning and observing in the following.

Score card to be used in practice between employees and their hierarchy can be defined. Users authorised after identification of the score card hierarchy and responsible persons of each score card can compose their own details about the score cards. For this purpose, users can describe the Perspective, Strategic Objective / Critical Success Factors and Performance Indicators dependent upon the determined score card. elements and their hierarchy.

System Features :

• Parametric identification of the the Staff, Organization and the roles.
• Flexible and Parametric identification of the Score Card Hierarchy (strategic objective, Critical Success Factor, themes, etc..).
• Creating, monitoring and reporting of the Gradual Score cards (Corporate, Geographic, Departmental, Individual, etc.).
• Consistent propagation of the strategies with the help of Masters score cards.
• Creation of the visual strategy maps
• Performance indicators management
• Monitoring the periodical and cumulative occurrance of performance indicators
• Data retrieval from the corporate systems
• Progress and evaluation of results, list and reports

Benefits of Agencies Using Balanced Scorecard:

• Creation of loyal customers to ensure sustainable profitability,
• Acquisition of new customers that can effectively and efficiently be served,
• Development of customer relationship to ensure finding the new markets.
• Developing new products and services requested by target customer group,
• Creation of business processes that will allow high quality products and services with lower costs and shorter production lead times,
• Collection of intellectual capital in a way to create institutional memory databases,
• Employees who is open to development and innovation,
• Managers who understand the vision and support the daily activities of themselves.

Why Ensemble Balanced Scorecard ?

• To look corporate performance through the window of strategy and business process,
• To spread and share the goals and strategies to the institution-wide,
• To identify individual goals with corporate objectives,
• To use data of your corporate applications for managing the vision of the company,
• To balance and align Strategic objectives with operational objectives,
• To evaluate the system as a whole, instead of individual performance indicators, (to see the forest, not the trees)
• For the automation of vision management process.

Ensemble Strategic Planning and Performance Management System Solution, in accordance with the law no.5018 and in line with this law proper to the guidelines and regulations prepared by the State Planning Organization and the Ministry of Finance, is an improved practice to provide public institutions the preparation and monitoring of performance programs with medium and long-term strategic plans. System can be used by all users, from senior managers up to the employees at each level.

System Strategic Plan supports the Unit and Administration Performance Programs that appears in Programs Preparation Guide published by Ministry of Finance, Budget and Financial Control General Directorate in 17 July 2008 , and thus the generation of administration budget related to this, and provides facilities to compose of all the tables in the supplement of the guide. Again, Unit and Administration Activity Reports contained in the Guidelines for Performance Based Budgeting in the system format and can be created.

Application has an flexible and parametric infrastructure that can be adapted to the needs of organizations and other structures. It enables strategic plans to be regularly reviewed and adapted to the changing conditions by focusing not on inputs but on targeted results. It provides an disciplined and systematic infrastructure for strategic planning.

It forms a basis to monitor, evaluate and survey how and to what extent the results of performance held. Application is designed to ensure the participation of relevant personnel to the process, from planning to follow up in the organization, starting from the top-level officials to the all levels. In this way, as well as defining the strategic plan beyond its document being that is prepared once a year, embracing and issuing, it also makes it possible to focus on its strategic planning process.

Here are the benefits of the application to the corporation;

• Makes the participatory process possible to ensure the participation of all employees in the corporate to the planning activities and embrace it through,
• Since Strategic Planning includes all related activities, it helps to shorten Strategic Planning process and reduce the workload,
• Help in the identification of the total estimated cost within the basis of Goals, objectives and plans,
• Provides planning within the framework of the project and activity priorities in parallel to the resources
• Facilitates the creation of the annual Unit and Administration performance program by utilizing the Strategic plan,
• Helps to establish a relationship of Performance Schedule - Budget ,
• Provides identification of performance indicators, data collection and periodic reports,
• Facilitates the preparation of the Unit and Administration Annual Report ,
• Reducesthe workload of Performance monitoring units , improves quality of communication while fasten the communication speed,
• Provides a healthy and consistent reporting environment.

Ensemble Strategic Planning and Performance Management application was developed in Microsoft Windows environment with ASP.NET and C # language in the web environment. It can run on SQL Server or Oracle databases, can get performance data from the corporate application in any database environment.


The modules included within the system are in the following.


Strategic Plan and Performance Program Manager

The department of which Administration Unit of the Strategic Plan and Performance Program are defined and managed. By defining The institution's organizational hierarchy in the system, projects and activities with performance indicators in the strategic plan can be accessed with corporate, departmental or personal report card logic. Here, by defining Goals, Strategic Objectives, Performance Indicators, Projects and Indicators are associated with the responsible persons in the organization.

Alarm and warnings are presented with visual and qualitative descriptions of the information to the interested parties and responsibles by receieving actual performance data manually or preferably from corporate databases automatically according to the determined criteria. System allows the levels in the hierarchy of the institution's Strategic Plan and Performance Program to be identified as the parametric and to be configurated.

As the performance program is being reported through a hierarchy of Strategic Plan, the related units are defined as responsibles to the activities and projects. If Performance programs in the activities and projects were planned, the information basis to the budget would as well be created in the analytical budget code breaking.

The other features of Strategic Plan and Performance Program module are presented below;

• The parametric identification of the staff, organization and its roles.
• Flexible and parametric identification of the hierarchy of Strategic Plan (strategic objectives, goals, etc..),
• The automatic reporting of the Strategic Plan through organization hierarchy
• The monitoring and reporting of Departmental score cards with the logic of Corporate Balanced Scorecard,
• Targets related main activity / project identification, cost, and the physical realization identification of the objectives, identification of budget information,
• Defining performance indicators for the Goals,
• The management of the Performance indicators,
• The Preparation of Unit and Administration Performance Programmes,
• Creating budget tables by establishing a Cost and budget relationship,
• Project / activity planning,
• The information of physical completion and the financial realization of the Project / activities,
• Performance indicator periodic realizations
• Retrieval of data from the corporate systems,
• Progress and evaluation of the results (lists and reports),
• Revision of the Strategic Plan.

The system has the ability to automatically create all the tables in the Preparation of Performance Program Guidelines published in July 2008, by using the entered information. It can also automatically produce project reports that the Municipalities send to the Governorate or District Governorates in four-month periods, and if required, it can convert them into the EXCEL format.

Performance Monitoring

It is the section of which the performance indicators used throughout the organization are defined and managed.
Defined indicator plans are used later by being referred to the needed plan and performance program. After periods and assessment criteria that are the general parameters related to performance indicators have been defined, how to enter information into the each performance indicator, the responsibles of the performances indicators, and the graphical features are defined. The goal, alarm, alert and perform data belonging to performance indicators can be entered in several different ways. These can be listed as manual input, calculation of other indicators with the help of a formula, automatic calculation dynamically with the support of script during data entry, and receiving databases. As a database, any database can be linked with ODBC, OLE DB and data can be received .

Access, MS SQL Server and Oracle databases being in the first place, mainly all kinds of related tasks scheduled from OLAP database or from data warehousing can be defined and periodically data can be retrieved.

Performance indicators defined in the indicator of manager can easily be managed being categorized under the groups that the user is able to define and switch freely, can be defined as a reference to the relevant process steps in the process maps.

Other features of Indicator Manager are;

• Management of the variables used in the calculations
• Calculation Parameters and Formula Identification
• Management of Measurement of Cycles, Data, Target and Management of Comparison Ranges
• Visual and Qualitative descriptions of Performance
• The identification of Data input method and the responsible
• Management of the Database Connection, Scheduled Tasks

Activity Monitoring and Reporting (Unit and Administration Activity Report)

It’s a module where projects and activities of the Performance program and the state of performance indicators are monitored and reported. Reports and monitoring can be done on the basis of units online as well as this information can be reported as Excel or Word format,. Annual reports of Unit and Administration Activities can be prepared in the system and can be reported under the title specified in the Performance Based Budgeting Guidelines that is published by the Administration of the Ministry of Finance. In the System, also the Strategic Plan of the Corporation and current Performance Programs that belongs to the past years can be questioned, when necessary, can be printed out as a Word document.

General Features of the Application

• The identification of the staff organization and its role as a parametric
• Flexible and parametric identification of Strategic plan hierarchy (strategic objectives, goals, etc..)
• The automatic reporting of the Strategic Plan through organization hierarchy
• The monitoring and reporting of Departmental score cards with the logic of Corporate Balanced Scorecard,
• Targets related main activity / project identification, cost, and the physical realization identification of the objectives, identification of budget information,
• Defining performance indicators for the Goals,
• The management of the Performance indicators,
• Cost and budget relationship,
• Project / activity planning,
• The Preparation of Performance Program,
• The information of physical completion and the financial realization of the Project / activities,
• Performance indicator, periodic realizations, data retrieval from corporate systems, of progress and evaluation of results, the list and reports, revision of the Strategic Plans ,
• Web interface for entrance of Manual collected data,
• Various graphic settings (bars, lines, etc.),
• Periodic and cumulative assessment of actual realizations,
• Ability to make detailed analysis supported with multiple graphics,
• The evaluation of performance with Visual and qualitative descriptions
• With the Script support, instantaneous calculation of the target, the alarm and warning threshold dynamically.

It has been developed with the aim of defining Performance Measurement and Monitoring System of Corporate performance indicators and monitoring and reporting within the refractions such as departments, regions, product groups, processes, etc.

The system includes an infrastructure that organizational methods and approaches adopted in the performance measurement and monitoring. Within this framework, as well as the performance indicators within corporation, the system can also be used to visually, qualitatively and quantitatively monitor and report the indicators used to measure the performance of suppliers and even employees.

Developed as an object –based performance portal, the system can be included as an attachment to the corporation's existing applications(ERP, CRM, etc.) if wanted, and also work as a part of it. In this regard, the users can adapt their home page according to their needs and can make their individual pages private by setting the display and parameters as they would like to watch.